
Night Auditor/Manager
1 week ago
Job Overview:
The Front Desk Manager plays a crucial role in ensuring seamless guest experiences during the night hours. They are responsible for overseeing the front desk operations, handling check-ins and check-outs, and providing exceptional customer service.
Main Responsibilities:
- Greet Guests: Welcome guests warmly and efficiently, addressing their needs promptly.
- Manage Reservations: Handle room reservations, arrange wake-up calls, and coordinate taxi services as needed.
- Process Transactions: Post room charges, process credit card transactions, and verify receipts to maintain accurate financial records.
- Maintain Hotel Operations: Balance cash drawers, track key financial metrics, and prepare end-of-day reports for hotel management.
- Communicate Effectively: Respond to guest inquiries, requests, and concerns in a timely and friendly manner, ensuring seamless communication with other departments.
Requirements:
- At least 3+ years of experience at a managerial level in a similar environment.
- Strong math and accounting skills, proficiency in MS Office, PMS, and IDS software.
- Excellent verbal and written communication skills, detail-oriented, and strong organizational abilities.
- An Associate or Bachelor's degree in Hotel Management or a related field is preferred.
About this Role:
This is an exciting opportunity to join our team as a Front Desk Manager, where you will have the chance to develop your skills, work with a dynamic team, and make a meaningful impact on our guests' experiences.
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