Customer Service Associate
2 days ago
**Role Description**
- Greet, check-in, respond to requests and settle accounts while providing exceptional
service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Doing reservations, cancellation and modification of bookings of hotel rooms
- Guiding guests about hotel amenities, local areas and direction
- Smooth check-in and check-out of guests from the hotels in the USA using the virtual front desk
- Communicating and collaborating with the local hotel team and participating in the smooth overall operation of the hotel
**Skills and Experience required**
- Experience in the hospitality industry is plus point or else any other industry is fine
- Service focused personality is essential
- Fluency in English, both verbal and written
- Strong customer service skills, such as empathy, listening skill, problem-solving skill
- Excellent verbal and written communication skills
- Organizational and time management abilities
- Should be comfortable for rotational shifts
- Freshers can apply
**Job Types**: Full-time, Fresher
Pay: ₹22,000.00 - ₹28,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Shift allowance
**Language**:
- English (required)
Work Location: In person
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