Customer Success Associate

3 days ago

Surat Gujarat, India PropVIVO Full time

**Overview**: The Customer Success Associate plays a crucial role in ensuring excellent customer satisfaction and support for our organization. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. CSRs are expected to maintain a positive and professional image of the company while delivering exceptional service.

**Responsibilities**:
1. Portfolio Management:

- Support the Property Manager in overseeing multiple properties. - Ensure smooth operations and compliance with regulations.
- Monitor financials, maintenance, and tenant relations.

2. Community Interaction:

- Engage with tenants and homeowners to address their concerns. - Foster positive relationships within the community.
- Collaborate with association boards to resolve property-related issues.

3. Vendor Management:

- Manage relationships with vendors.
- Solicit and evaluate bids for maintenance and repair work.

4. Operational Collaboration:

- Work with Data Operations and Finance teams to ensure efficient operations.

5. Board Meeting Preparation:

- Compile necessary documents and updates.
- Prepare presentations for board meetings.
- Document decisions and action items.

6. Enforcement and Inspections:

- Address reported violations.
- Conduct property inspections for maintenance and safety.
- Handle architectural requests, ensuring compliance with guidelines.

7. Customer Interactions:

- Address customer queries via all communication channels.
- Resolve issues, handle complaints empathetically, and document in the CRM.
- Provide support, follow policies, and attend board meetings as needed.

**Qualifications**:

- Bachelor's/master’s in business, Hospitality, Sales, Marketing (or similar)
- Clear, empathetic, listens well (English proficiency essential)
- Manages tasks like a maestro.
- Team Player: Collaborative, supportive, shares ideas
- Adaptable: Thrives on change, embraces new tech/laws/markets
- Problem-Solver: Quick thinking, resourceful, finds solutions.
- Ensures accuracy in documents, records, etc.

**Benefits: -**
- Growth Opportunity
- Health Insurance
- Supportive Environment
- Paid Leaves
- Career Development
- Referral Bonus
- Star Performer Bonus
- Competitive Compensation
- No formals
- Occasional Parties
- Delighting Customers: Going the extra mile can lead to additional earnings and positive recommendations

**Working Hours**: Night Shift (Monday-Saturday)

**Job Type**:Onsite (Surat, Gujarat)

**Job Types**: Full-time, Permanent

Pay: From ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

Shift availability:

- Night Shift (required)

Work Location: In person

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