Customer Success Manager

2 weeks ago


Vesu Surat Gujarat, India NexaNode Technologies Private Limited Full time ₹ 2,40,000 - ₹ 3,00,000 per year

A Customer Success Manager (CSM) at UniSouk would play a pivotal role in driving seller

satisfaction, retention, and the successful onboarding of businesses onto the ONDC

platform, ensuring sellers extract maximum value throughout their partnership with UniSouk.

Role Overview

A CSM serves as the main liaison between sellers and various internal teams, advocating for

seller needs and guiding them from onboarding to ongoing usage and growth on the

UniSouk platform. They focus on understanding seller business models and pain points,

proactively helping sellers optimise their experience with UniSouk's onboarding, sales

automation tools, and ONDC network integration.

Key Responsibilities

● Onboard new sellers, manage product setup, and provide training for the platform,

ONDC and Amazon process adoption.

● Conduct regular check-ins and business reviews to ensure sellers meet growth goals

and satisfaction targets.

● Address support issues promptly, ensure SLA compliance, and resolve escalations

efficiently.

● Collect and communicate seller feedback to product and ops teams for platform

improvement.

● Identify opportunities for cross-selling and upselling additional UniSouk offerings.

● Develop success strategies to maximise seller retention, impact, and long-term

engagement.

● Track customer health metrics and report key seller outcomes to leadership.

Required Skills & Experience

● 1+ years in customer success, e-commerce SaaS, or account management roles,

ideally with experience in onboarding B2B clients onto platforms like ONDC.

● Strong communication and interpersonal skills; ability to build trusting relationships

with founders, marketing heads, and operations teams.

● Data-driven approach to process improvement and seller performance analysis.

● Familiarity with CRM tools and custom onboarding process automation.

● Problem-solving mindset and cross-functional collaboration capabilities.

Job Type: Full-time

Pay: ₹240, ₹300,000.00 per year

Application Question(s):

  • How many years of experience do you have?
  • How many years of experience do you have in customer success, e-commerce SaaS, or account management roles, ideally with experience in onboarding B2B clients?
  • Do you have any experience in CRM tools and custom onboarding process automation?
  • How confident you are in english communication out of 5?
  • How soon you can join?
  • What is your current location?

Work Location: In person

Speak with the employer



  • Vesu, Surat, Gujarat, India PropVIVO Full time

    **Overview**: The Customer Success Associate plays a crucial role in ensuring excellent customer satisfaction and support for our organization. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to...

  • Receptionist

    1 week ago


    Vesu, Surat, Gujarat, India SUCCESS PATH Full time

    Company: Success Path Placement Location: Vesu, Surat Department: Front Office / Administration Job Summary: We are looking for a smart and professional Receptionist to manage our front desk at Success Path Placement. You will be the first point of contact for visitors and clients, creating a welcoming environment and handling day-to-day front office...


  • Surat, Gujarat, India Yanolja Cloud Solution Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase the business' revenue potentials and minimize churn rates.A Customer Success Manager's responsibilities include supporting...


  • Vesu, Surat, Gujarat, India Jobcito placement Agency Full time ₹ 7,20,000 - ₹ 10,80,000 per year

    We are looking for a Customer Success Manager (CSM) who can build and maintain strong relationships with international clients. The ideal candidate will have excellent communication skills, the ability to coordinate fluently with global clients, and the talent to convince and influence stakeholders while ensuring customer satisfaction and retention.Job Type:...


  • Surat, Gujarat, India Yanolja Cloud Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Organizational Overview:Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+...


  • Surat, Gujarat, India PropVIVO Full time

    **Overview**: The Customer Success Associate plays a crucial role in ensuring excellent customer satisfaction and support for our organization. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to...


  • Surat, Gujarat, India, Gujarat LOGICWIND Full time

    Designation- Customer Success ManagerAbout the Job:To maintain solid relationships with the company's clients. To grow the company's revenue by ensuring that clients are satisfied with the services provided, identifying new business opportunities for clients, and attending all meetings, conventions, and training workshops. Apt in making proposals and...


  • surat, India LOGICWIND Full time

    Designation- Customer Success Manager About the Job: To maintain solid relationships with the company's clients. To grow the company's revenue by ensuring that clients are satisfied with the services provided, identifying new business opportunities for clients, and attending all meetings, conventions, and training workshops. Apt in making proposals and...


  • Surat, India LOGICWIND Full time

    Designation- Customer Success Manager About the Job: To maintain solid relationships with the company's clients. To grow the company's revenue by ensuring that clients are satisfied with the services provided, identifying new business opportunities for clients, and attending all meetings, conventions, and training workshops. Apt in making proposals and...


  • Surat, India LOGICWIND Full time

    Designation- Customer Success Manager About the Job: To maintain solid relationships with the company's clients. To grow the company's revenue by ensuring that clients are satisfied with the services provided, identifying new business opportunities for clients, and attending all meetings, conventions, and training workshops. Apt in making proposals and...