Customer Success Associate

8 hours ago

Vesu Surat Gujarat, India PropVIVO Full time

**Job Title: Customer Success Associate**

**Overview**:
The Customer Success Associate plays a crucial role in ensuring excellent customer

satisfaction and support for our organization. As a key member of the leadership team, the

specialist will help craft our customer-success strategies, building strong relationships with

customers and collaborating with cross-functional leaders internally to deliver consistently

excellent customer experiences. CSRs are expected to maintain a positive and professional

image of the company while delivering exceptional service.

**Responsibilities**:
1. Portfolio Management

2. Community Interaction

3. Vendor Management

4. Operational Collaboration

5. Board Meeting Preparation

6. Enforcement and Inspections

7. Customer Interactions

**Qualifications**:

- Bachelor's/master’s in business, Hospitality, Sales, Marketing (or similar)
- Clear, empathetic, listens well (English proficiency essential)
- Manages tasks like a maestro.
- Team Player: Collaborative, supportive, shares ideas
- Adaptable: Thrives on change, embraces new tech/laws/markets
- Problem-Solver: Quick thinking, resourceful, finds solutions.
- Ensures accuracy in documents, records, etc.

**Benefits: -**
- Growth Opportunity
- Health Insurance
- Supportive Environment
- Paid Leaves
- Career Development
- Referral Bonus
- Star Performer Bonus
- Competitive Compensation
- No formals
- Occasional Parties
- Delighting Customers: Going the extra mile can lead to additional earnings and positive recommendations

Pay: From ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Vesu, Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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