Customer Success Specialist

2 weeks ago

Vadodara HO Vadodara Gujarat, India Devdort Full time ₹ 2,64,000 - ₹ 4,80,000 per year

Title: Customer Success Associate – B2C Process

Location: Vadodara, Gujarat (Full-Time Office Role)

If you have strong communication skills and a passion for customer service, we have the perfect role for you As a Customer Success Associate, you'll handle client inquiries, resolve issues, and ensure an exceptional experience every time.

Role Responsibilities:

  • Respond to customer queries through phone and email promptly.
  • Handle complaints professionally and provide appropriate solutions.
  • Keep clients informed while collaborating with internal teams.
  • Ensure accurate records and adherence to company guidelines.

Requirements:

  • Minimum qualification: Either 10+2 with 1 year Customer Support Experience or Graduation with 1 year Customer Support Experience.
  • Strong communication skills with a customer-first attitude.
  • Good computer proficiency and multitasking ability.
  • Flexible for rotating shifts.

What We Offer:

  • Transportation allowance & canteen subsidy.
  • Incentives and recognition programs.
  • Health insurance & tuition reimbursement.
  • Rewards, growth opportunities, and work-life balance initiatives.

Job Types: Full-time, Permanent

Pay: ₹22, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Do you have any experience in Customer Support Domain?
  • Are you comfortable with 24*7 rotational shift working Environment?
  • What's your current location?

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