Customer Care Associate

2 days ago


Athwa Surat Gujarat, India ACE Paints Full time

Help and guide customers at their residence by explaining different product and finish options.
- Daily updates of all activities on the CA app Site inspection & evaluation for surface defects and recommend most suitable solutions Site measurement & preparation of painting estimate as per rate card and after consultation with store owner / Store in charge. Appointment of contractors for execution of painting work Supervision of ongoing / WIP sites for ensuring adherence to Asian paints recommended guidelines and on time work completion.
- Timely resolution of customer complaints, if any Help to generate leads/clients through market visits.
- Explain to customers the various services rendered in the store and direct customers to appropriate sections for expert help Daily reporting of the collections and site status to store owner / store in charge and senior officer Maintaining the reports / formats as mandated by Asian paints Daily updates of all activities on the CA app Co-ordinate with contractors and ensure their attendance in all contractor training programs organized by Asian paints.
- Cross selling of product categories on PT sites During market scanning provide leads to other team members

Contact -9910965244

Thanks

Pay: ₹23,000.00 - ₹24,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Gujarati: 1 year (preferred)
- Customer service: 1 year (preferred)
- Paints / Construction /Decor / lights: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9910965244



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