Customer Care Executive

4 days ago

Surat Gujarat, India SADARIYA INTERNATIONAL Full time

**Job Brief**

A Customer Care Executive, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**Roles and Responsibilities**:

- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Job knowledge, skills, and experience**:
**Education**
- Bachelor’s degree in Business, Marketing, or related field.
- English language preferred

**Experience**

Proven customer support experience or experience as a Client Service Representative

**Skills**
- Excellent communication, and interpersonal abilities.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Ability to multitask, prioritise, and manage time effectively

Pay: ₹14,000.00 - ₹16,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Customer relationship management: 1 year (required)
- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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