Customer Care Executive

5 hours ago

Surat Gujarat, India we are hiring Full time

A

Customer Service Executive (CSE)

plays a crucial role in ensuring customer satisfaction and maintainingpositive relationships between a company and its clients. Let me provide you with a detailed description of theresponsibilities and tasks associated with this role:
1.

Answering Phone Calls

: As a CSE, you’ll handle incoming phone calls from customers. Your goal is toprovide information about products and services, take orders, address complaints, and respond to queriesin a professional manner.

2.

Order Management

: You’ll be responsible for taking and canceling orders. Additionally, you’ll gatherdetails related to customer complaints and inquiries.

3.

Record Keeping

: Keeping accurate records is essential. You’ll document interactions, transactions,customer complaints, inquiries, and comments.

4.

Processing Orders and Forms

5.

Administrative Support

: When needed, you’ll provide administrative support to other members of thecustomer care team.

6.

Follow-Up

: You’ll follow up with customers to ensure their requests are addressed promptly andeffectively.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Surat, Gujarat (required)

Ability to Relocate:

- Surat, Gujarat: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8733985685

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