Customer Care Executive

2 days ago

Surat Gujarat, India LIFTOR Full time

As a **Customer Care Executive** at LIFTOR, you will play a vital role in managing communication between customers, service partners (drivers), and internal teams. You’ll ensure smooth day-to-day operations, quick problem resolution, and high customer satisfaction.

**Key Responsibilities**:

- **Customer Interaction**:
Handle incoming/outgoing calls and WhatsApp chats to assist customers with bookings, queries, and general support.
- **Booking Guidance**:
Help customers select the appropriate vehicle, understand fare estimates, and complete their bookings via the app.
- **Real-Time Operations Support**:
Coordinate between customers and service partners to ensure timely pickups and deliveries, and solve the queries between customer and service partner.
- **Issue Resolution**:
Address complaints such as delays, incorrect charges, or service issues, and provide fast, professional solutions.
- **Service Partner Support**:
Assist service partners with onboarding, documentation, app training, login issues, and route coordination.
- **Service Monitoring**:
Track live bookings, update statuses, and step in to resolve disruptions or cancellations.
- **Record & Report Management**:
Maintain detailed records of customer and partner interactions, complaints, and resolutions in the CRM system.
- **Feedback Handling**:
Collect feedback from both customers and service partners, and share insights with the operations team for improvement.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 06354485534

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