Customer Care Executive

13 hours ago

Udhana Surat Gujarat, India HD Placement Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Job Title: Customer Care Executive (Female)

Job Role:

We are seeking a dedicated and proactive Customer Care Executive (Female) with Good English communication skills to manage customer interactions, order processing, and messaging through CRM. The ideal candidate will be customer-focused, detail-oriented, and capable of ensuring a smooth experience for clients from order placement to delivery.

Key Responsibilities:

 Handle inbound and outbound calls to address customer queries and concerns.

 Process customer orders accurately in the CRM system.

 Send order confirmations, updates, and follow-up messages via phone, email, or WhatsApp.  Maintain detailed records of customer interactions and transactions.

 Resolve complaints professionally and escalate complex issues to the relevant department.  Coordinate with the sales, operations, and logistics teams for timely order fulfilment.

 Build and maintain positive customer relationships to enhance loyalty and repeat business.

Qualifications & Skills:

 Minimum qualification: Graduate (Any discipline).

 Fluent in spoken and written English.

 Proven experience in customer service, call center, or a similar role preferred.

 Proficient in MS Office and CRM software.

 Strong interpersonal skills and a customer-first attitude.

 Ability to work in a fast-paced environment with attention to detail.

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Work Location: In person

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