Customer Care Executive

1 day ago

Ichchhapor Surat Gujarat, India Ethics Group of Companies Full time

**Designation**: Customer Care Executive - Pharma Warehouse
**Location**: Ethics Group, Plot. A-23/2&A-24/1, Ichhapore - Bhatpore GIDC, Ichhapore, Surat - 394510

**Experience**: 1-4 years (preferably in Pharma / 3PL / Logistics)
**Salary**: 16k to 20k inhand + PF + Medical + Lunch

**Key Responsibilities**:
**Customer Coordination**
- Communicate with clients regarding order status, dispatch updates, and delivery timelines.
- Address issues related to short supply, damaged goods, or delayed shipments.
- Maintain a professional and polite tone in all client interactions.

**Mailing & Documentation**
- Share daily dispatch and inventory reports with clients and internal teams.
- Maintain proper records of communication and service requests.

**Excel & Reporting**
- Prepare and update daily/weekly MIS reports (inward, outward, and stock summary).
- Use Excel functions (VLOOKUP, Pivot Table, Filters) for data accuracy and analysis.
- Coordinate with warehouse teams to ensure data reflects real-time stock positions.

**Team Coordination**
- Work closely with the warehouse, billing, and dispatch teams for smooth order execution.
- Escalate unresolved issues to the operations manager or relevant department.

**Compliance & Accuracy**
- Ensure all entries and reports are error-free and up to date.
- Support audit and documentation processes as required.

**Skills & Qualifications**:

- Graduate in any discipline.
- At least 6 month of experience as a customer care executive.
- Experience of **MS Excel**.

**mobile**:7984819502

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

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