
Customer Care Executive
24 hours ago
The Customer Care Executive is responsible for ensuring customer satisfaction by handling enquiries, resolving complaints, coordinating with sales & service teams, and maintaining strong customer relationships. The role ensures smooth communication between the dealership and customers, enhancing brand loyalty and dealership reputation.
Key Responsibilities:- Customer Interaction & Support
- Handle inbound and outbound calls, emails, and walk-in enquiries.
- Provide information on sales, service, insurance, and accessories.
- Assist customers in booking test drives, service appointments, and resolving queries.
- Relationship Management
- Maintain continuous follow-ups with customers before and after sales/service.
- Ensure timely feedback calls post-service and delivery.
- Handle escalations with empathy and professionalism.
- Coordination & Documentation
- Work closely with Sales, Service, and Insurance teams for smooth customer experience.
- Maintain customer records in CRM software.
- Support in preparing MIS reports, feedback analysis, and CSI scores.
- Customer Experience Enhancement
- Ensure a premium customer experience at the showroom / over phone.
- Support in organizing customer engagement activities and events.
- Promote loyalty programs, service packages, and dealership offerings.
- Excellent communication skills (English, Hindi, & local language).
- Pleasant personality with customer-first approach.
- Strong coordination & problem-solving skills.
- Computer literacy (MS Office, CRM systems).
- Graduate in any discipline.
- Minimum 13 years of experience in customer care (preferably automobile, hospitality, or retail industry).
- Freshers with excellent communication skills may also be considered.
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