Customer Care Executive

3 days ago

Surat, Gujarat, India Group Landmark Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Job Purpose:

The Customer Care Executive is responsible for ensuring customer satisfaction by handling enquiries, resolving complaints, coordinating with sales & service teams, and maintaining strong customer relationships. The role ensures smooth communication between the dealership and customers, enhancing brand loyalty and dealership reputation.

Key Responsibilities:
  • Customer Interaction & Support
  • Handle inbound and outbound calls, emails, and walk-in enquiries.
  • Provide information on sales, service, insurance, and accessories.
  • Assist customers in booking test drives, service appointments, and resolving queries.
  • Relationship Management
  • Maintain continuous follow-ups with customers before and after sales/service.
  • Ensure timely feedback calls post-service and delivery.
  • Handle escalations with empathy and professionalism.
  • Coordination & Documentation
  • Work closely with Sales, Service, and Insurance teams for smooth customer experience.
  • Maintain customer records in CRM software.
  • Support in preparing MIS reports, feedback analysis, and CSI scores.
  • Customer Experience Enhancement
  • Ensure a premium customer experience at the showroom / over phone.
  • Support in organizing customer engagement activities and events.
  • Promote loyalty programs, service packages, and dealership offerings.
Key Skills & Competencies:
  • Excellent communication skills (English, Hindi, & local language).
  • Pleasant personality with customer-first approach.
  • Strong coordination & problem-solving skills.
  • Computer literacy (MS Office, CRM systems).
Qualifications & Experience:
  • Graduate in any discipline.
  • Minimum 13 years of experience in customer care (preferably automobile, hospitality, or retail industry).
  • Freshers with excellent communication skills may also be considered.

  • Customer Care Executive

    3 days ago

    Surat, Gujarat, India Royal Staffing Services Full time ₹ 84,000 - ₹ 3,00,000 per year

    Full Time Job (8 Hours)SuratGujaratIndiaCustomer Care Executive - SuratInformation Technology (IT)Job DescriptionHiring Now – Customer Care ExecutiveLocation: L.P. Savani, SuratIndustry: IT (Import/Export)Work Hours: 10:00 AM – 8:00 PMSalary: ₹15,000 per monthLocal candidates preferredApply now and join a growing IT teamCall: Email: Office Address: 2nd...

  • Customer Care Executive

    6 days ago

    Surat, Gujarat, India fabmyntra Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionFounded in 2021 by Mr. Vishnu Pandey, FabMyntra blends deep knowledge of fabrics and textiles with fashion, aiming to honor textile history through each creation. We pioneer in offering trend-setting, couture-level fabrics, marrying style with sustainability. Our foundation rests on investing in people, embracing technology, and ensuring...

  • We are hiring for Customer Care Executive in Surat

    1 week ago

    Surat, Gujarat, India Mspire Ventures Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Job Description:WE ARE HIRING A CUSTOMER CARE EXECUTIVE.Job Title: Customer Care ExecutiveLocation: SuratJob Type: Full-timeExperience Level: 1 to 2 yearSalary: 15k to 20kJob Description:We are seeking a dedicated and customer-focused Customer Care Executive to join our team. The successful candidate will be the primary point of contact for our customers,...

  • Customer Care Executive

    3 days ago

    Surat, Gujarat, India NJ Group Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesEfficient Handling of Calls.Serves customers by providing relevant information.Resolving internal service problems and escalating, if needed.Providing proactive customer outreach.Collecting and analyzing customer feedback.Responding to customer reviews.Developing and documenting knowledge into helpful content.Assisting other officers...

  • Customer Service Representative

    20 hours ago

    Surat, Gujarat, India Truck Hai Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role: Customer Care ExecutiveWe are hiring a dedicated Customer Care Executive for our Surat office to onboard new customers over phone calls and support existing users with any challenges they face on the Truck Hai platform.⸻Key Responsibilities• Make outbound calls to onboard new customers (shippers, brokers, fleet owners, and truckers).• Guide users...

  • Customer Care Officer

    16 hours ago

    Surat, Gujarat, India Jay Air Systems Pvt Ltd Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales...

  • CCO (Customer Care Officer)

    5 days ago

    Surat, Gujarat, India Jay Air Systems Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Company: Jayair System Private LimitedLocation: Surat, GujaratExperience Required: 1–3 YearsEmployment Type: Full-TimeAbout the Company:Jayair System Pvt. Ltd. is a leading HVAC (Heating, Ventilation, and Air Conditioning) solutions provider based in Surat, Gujarat. We specialize in design, installation, and maintenance of HVAC systems for residential,...

  • Customer Support Executive

    1 week ago

    Surat, Gujarat, India Alpino Health Foods Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAlpino Health Foods is dedicated to making India fall in love with peanuts. We transform peanuts into delicious and healthy foods that are rich in protein and beneficial for your health. Our mission is to promote the benefits of peanuts while offering tasty options that everyone will love.Role DescriptionThis is a full-time on-site role...

  • Customer Support Executive

    1 week ago

    Surat, Gujarat, India Monoverse Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    DescriptionWe are looking for fresher customer support executive. As a Customer Support Executive for Jewelry on Etsy, you will be responsible for providing excellent customer service and support to our buyers. You will be working closely with our customers to ensure that their needs are met and their concerns are addressed in a timely and professional...

  • Customer Relationship Executive

    1 week ago

    Surat, Gujarat, India Kezan consulting Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Relationship Executive Department: Retail Sales Type: Permanent Company Description: TBZ LTD. Is one of the pioneers in Indian Jewellery Industry since 1864. With around 37stores across Pan India and counting more. To know more you can visit our web page. Job Description: Responsible for proper counter display of jewellery. Responsible...