Customer Care Executive
2 days ago
Role & responsibilities
- Efficient Handling of Calls.
- Serves customers by providing relevant information.
- Resolving internal service problems and escalating, if needed.
- Providing proactive customer outreach.
- Collecting and analyzing customer feedback.
- Responding to customer reviews.
- Developing and documenting knowledge into helpful content.
- Assisting other officers for solving queries in case of excess queries.
- Adhering to organizational process & policies.
- Providing feedback on enhancement of systems and overall organization on time to time basis.
Skills Required
Good communication
Grasping power
Listening Skill
Product Knowledge
Computer Operating
Coordination
Perks and benefits
Performance-based Incentive
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