Customer Care Officer

1 day ago

Surat, Gujarat, India Jay Air Systems Pvt Ltd Full time ₹ 1,44,000 - ₹ 2,16,000 per year
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Types: Full-time, Permanent

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Work Location: In person

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