Customer Care Executive

14 hours ago

Surat, Gujarat, India fabmyntra Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Company Description

Founded in 2021 by Mr. Vishnu Pandey, FabMyntra blends deep knowledge of fabrics and textiles with fashion, aiming to honor textile history through each creation. We pioneer in offering trend-setting, couture-level fabrics, marrying style with sustainability. Our foundation rests on investing in people, embracing technology, and ensuring high quality at affordable cost. With a global reach, we remain rooted in environmental awareness and customer satisfaction.

Role Description

This is a full-time on-site role for a Customer Care Executive located in Surat. The Customer Care Executive will be responsible for providing exceptional customer support, ensuring customer satisfaction, and addressing customer service inquiries. Day-to-day tasks include responding to customer calls and emails, resolving issues in a timely manner, processing orders and returns, and providing product information. The role may also involve assisting with sales and upselling products to customers where appropriate.

Qualifications

  • Customer Support, Customer Satisfaction, and Customer Service skills
  • Excellent Communication skills
  • Sales experience
  • Strong problem-solving and conflict-resolution abilities
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Experience in the retail or e-commerce industry is a plus
  • Bachelor's degree or equivalent experience preferred

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