
Customer Care Executive
1 week ago
**Job Summary**:
**Key Responsibilities**:
- Handle inbound and outbound calls to address customer queries and concerns.
- Process customer orders accurately in the CRM system.
- Maintain detailed records of customer interactions and transactions.
- Resolve complaints professionally and escalate complex issues to the relevant department.
- Coordinate with the sales, operations, and logistics teams for timely order fulfilment.
- Build and maintain positive customer relationships to enhance loyalty and repeat business.
**Qualifications & Skills**:
- Minimum qualification: Graduate (Any discipline).
- Fluent in spoken and written English.
- Proven experience in customer service, call centre, or a similar role preferred.
- Proficient in MS Office and CRM software.
- Strong interpersonal skills and a customer-first attitude.
- Ability to work in a fast-paced environment with attention to detail.
Pay: ₹12,000.00 - ₹16,000.00 per month
**Benefits**:
- Provident Fund
Work Location: In person
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