Customer Care Executive

2 days ago

Surat Gujarat, India Zoivane Pets Full time

As a Customer Care Executive in the pet care industry, you will be the primary point of contact for pet parents, helping them with inquiries, product support, and service-related questions. You will ensure a seamless and positive customer experience that strengthens trust and loyalty toward our brand.

**Key Responsibilities**:

- Provide accurate information about products, order status, deliveries, returns, and other service-related issues.
- Understand customer needs empathetically, offering tailored solutions and support to pet parents.
- Coordinate with internal teams such as logistics, sales, and technical support to resolve customer concerns promptly.
- Maintain up-to-date knowledge of all products and services to effectively assist customers.
- Record and update customer interactions in CRM systems accurately and on time.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
- Support in building and maintaining a strong relationship with the customer community through active engagement and feedback collection.
- Identify recurring issues and share insights with management to improve processes and customer satisfaction.

**Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- High level of empathy and patience, especially when interacting with pet owners.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Familiarity with CRM systems and customer support tools.

**Qualifications**:

- Minimum 1 year of experience in a customer care or support role.
- Proficiency in [languages required, e.g., English, Hindi, and/or regional languages].
- Basic computer literacy and comfort using support software and tools.
- Passion for animals and understanding of pet care needs.

**Preferred Qualifications**:

- Experience in the pet care, veterinary, or e-commerce industry.
- Bachelor’s degree in any discipline.
- Prior experience handling social media or chat support.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Pet care industry: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

**Location**:

- Surat, Gujarat (required)

Work Location: In person

**Speak with the employer**
+91 95860 54006

  • Customer Care Executive

    2 days ago

    Surat, Gujarat, India Destek business pvt ltd Full time

    We have an urgent opening for Customer Care Executive Post :Customer Care Executive Location: Surat **Salary**: Up to 20k per month Experience: - Freshers/0-2 Years Education: Graduation Must Notice Period : Immediate Joiner First Preferred Note: Must be have English Communication **Job Types**: Full-time, Fresher Pay: ₹10,000.00 - ₹20,000.00...

  • Customer Care Executive

    1 week ago

    Surat, Gujarat, India Destek business pvt ltd Full time

    **We have an urgent opening for Customer care Executive** **Post** : Customer care Executive **Location**: Surat **Salary**: Up to 25k per month **Experience**: - 1 to 10 Years **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication Pay: ₹12,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone...

  • Customer Care Executive

    4 days ago

    Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time

    **We have an urgent opening for Customer Care Executive** **Post** **:Customer Care Executive** **Location**: Ahmedabad **Salary**: Up to 32k per month **Experience**: - 1 to 10 Years **Shift**: Night Shift (US Shift) **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Job Types**: Full-time,...

  • Customer Care Executive

    6 days ago

    Surat, Gujarat, India Redjinni Industries Pvt Ltd Full time

    **Job Title**: Customer Care Executive **Company Name **:InfinityBrains **Job Type **:Full-Time **Location **:Surat( On-Site ) **Key Responsibilities**: - **Issue Resolution**: Investigate and resolve customer complaints, concerns, or problems with products and services. - **Product Knowledge**: Investigate and resolve customer complaints, concerns, or...

  • Customer Care Executive

    2 weeks ago

    Surat, Gujarat, India Redjinni Industries Pvt Ltd Full time

    **Job Title**: Customer Care Executive **Company Name **:InfinityBrains **Job Type **:Full-Time **Location **:Surat( On-Site ) **Key Responsibilities**: - **Issue Resolution**: Investigate and resolve customer complaints, concerns, or problems with products and services. - **Product Knowledge**: Investigate and resolve customer complaints, concerns, or...

  • Customer Care Executive

    2 weeks ago

    Surat, Gujarat, India Infinitybrains Full time

    **Job Title**: Customer Care Executive(Only for Female) **Company Name **:InfinityBrains **Job Type **:Full-Time **Location **:Surat( On-Site ) **Key Responsibilities**: - **Issue Resolution**: Investigate and resolve customer complaints, concerns, or problems with products and services. - **Product Knowledge**: Investigate and resolve customer...

  • Customer Care Executive

    1 week ago

    Surat, Gujarat, India Arete fashion Full time

    We’re looking for a dedicated Customer Care Representative to be the voice and heart of Cocoon Care. This role is much more than just responding to messages - it’s about representing the company, ensuring every customer interaction reflects the brand’s values, and delivering a seamless, delightful experience. You’ll be the bridge between our...

  • Customer Care Executive

    2 weeks ago

    Surat, Gujarat, India LIFTOR Full time

    As a **Customer Care Executive** at LIFTOR, you will play a vital role in managing communication between customers, service partners (drivers), and internal teams. You’ll ensure smooth day-to-day operations, quick problem resolution, and high customer satisfaction. **Key Responsibilities**: - **Customer Interaction**: Handle incoming/outgoing calls and...

  • Customer Care Executive

    1 week ago

    Surat, India Growder Technovations Private Limited Full time

    Role: Customer Care Executive **Customer Care Executive Responsibilities**: - Offer a best customer support or customer care. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Ensure the best process...

  • Customer Care Executive

    4 days ago

    Surat, Gujarat, India we are hiring Full time

    A Customer Service Executive (CSE) plays a crucial role in ensuring customer satisfaction and maintainingpositive relationships between a company and its clients. Let me provide you with a detailed description of theresponsibilities and tasks associated with this role: 1. Answering Phone Calls : As a CSE, you’ll handle incoming phone calls from...