Customer Care Executive

22 hours ago

Surat Gujarat, India Zoivane Pets Full time

As a Customer Care Executive in the pet care industry, you will be the primary point of contact for pet parents, helping them with inquiries, product support, and service-related questions. You will ensure a seamless and positive customer experience that strengthens trust and loyalty toward our brand.

**Key Responsibilities**:

- Provide accurate information about products, order status, deliveries, returns, and other service-related issues.
- Understand customer needs empathetically, offering tailored solutions and support to pet parents.
- Coordinate with internal teams such as logistics, sales, and technical support to resolve customer concerns promptly.
- Maintain up-to-date knowledge of all products and services to effectively assist customers.
- Record and update customer interactions in CRM systems accurately and on time.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
- Support in building and maintaining a strong relationship with the customer community through active engagement and feedback collection.
- Identify recurring issues and share insights with management to improve processes and customer satisfaction.

**Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- High level of empathy and patience, especially when interacting with pet owners.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Familiarity with CRM systems and customer support tools.

**Qualifications**:

- Minimum 1 year of experience in a customer care or support role.
- Proficiency in [languages required, e.g., English, Hindi, and/or regional languages].
- Basic computer literacy and comfort using support software and tools.
- Passion for animals and understanding of pet care needs.

**Preferred Qualifications**:

- Experience in the pet care, veterinary, or e-commerce industry.
- Bachelor’s degree in any discipline.
- Prior experience handling social media or chat support.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Pet care industry: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

**Location**:

- Surat, Gujarat (required)

Work Location: In person

**Speak with the employer**
+91 95860 54006

  • Customer Care Executive

    22 hours ago

    Surat, Gujarat, India Destek business pvt ltd Full time

    We have an urgent opening for Customer Care Executive Post :Customer Care Executive Location: Surat **Salary**: Up to 20k per month Experience: - Freshers/0-2 Years Education: Graduation Must Notice Period : Immediate Joiner First Preferred Note: Must be have English Communication **Job Types**: Full-time, Fresher Pay: ₹10,000.00 - ₹20,000.00...

  • Customer Care Executive

    1 week ago

    Surat, Gujarat, India Destek business pvt ltd Full time

    **We have an urgent opening for Customer care Executive** **Post** : Customer care Executive **Location**: Surat **Salary**: Up to 25k per month **Experience**: - 1 to 10 Years **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication Pay: ₹12,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone...

  • Customer Care Executive

    2 weeks ago

    Surat, Gujarat, India IROJGAR Full time

    we have vacant of 22 customer care executive jobs in surat gujarat computer operator for freshers educational qualification higher secondary diploma professional degree llm dnb icwa integrated pg skill computer operator etc Experience 0 - 6 Years No of Openings 22 Education Diploma Diplomate of National Board 12th Pass I C W A Integrated PG LLM M A M C H M D...

  • Customer Care Executive

    5 days ago

    Surat, Gujarat, India Triedge Solutions Full time

    Position: Customer Care Executive Location : Surat Roles & Responsibilities: - **Good communication skills.**: **Job Types**: Full-time, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In person

  • Customer Care Executive

    5 days ago

    Surat, Gujarat, India Redjinni Industries Pvt Ltd Full time

    **Job Title**: Customer Care Executive **Company Name **:InfinityBrains **Job Type **:Full-Time **Location **:Surat( On-Site ) **Key Responsibilities**: - **Issue Resolution**: Investigate and resolve customer complaints, concerns, or problems with products and services. - **Product Knowledge**: Investigate and resolve customer complaints, concerns, or...

  • Customer Care Executive

    2 weeks ago

    Surat, Gujarat, India Infinitybrains Full time

    **Job Title**: Customer Care Executive(Only for Female) **Company Name **:InfinityBrains **Job Type **:Full-Time **Location **:Surat( On-Site ) **Key Responsibilities**: - **Issue Resolution**: Investigate and resolve customer complaints, concerns, or problems with products and services. - **Product Knowledge**: Investigate and resolve customer...

  • Customer Care Executive

    2 weeks ago

    Surat, Gujarat, India Redjinni Industries Pvt Ltd Full time

    **Job Title**: Customer Care Executive **Company Name **:InfinityBrains **Job Type **:Full-Time **Location **:Surat( On-Site ) **Key Responsibilities**: - **Issue Resolution**: Investigate and resolve customer complaints, concerns, or problems with products and services. - **Product Knowledge**: Investigate and resolve customer complaints, concerns, or...

  • Customer Care Executive

    6 days ago

    Surat, Gujarat, India Arete fashion Full time

    We’re looking for a dedicated Customer Care Representative to be the voice and heart of Cocoon Care. This role is much more than just responding to messages - it’s about representing the company, ensuring every customer interaction reflects the brand’s values, and delivering a seamless, delightful experience. You’ll be the bridge between our...

  • Customer Care Executive

    1 week ago

    Surat, Gujarat, India LIFTOR Full time

    As a **Customer Care Executive** at LIFTOR, you will play a vital role in managing communication between customers, service partners (drivers), and internal teams. You’ll ensure smooth day-to-day operations, quick problem resolution, and high customer satisfaction. **Key Responsibilities**: - **Customer Interaction**: Handle incoming/outgoing calls and...

  • Customer Care Executive

    6 days ago

    Surat, India Growder Technovations Private Limited Full time

    Role: Customer Care Executive **Customer Care Executive Responsibilities**: - Offer a best customer support or customer care. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Ensure the best process...