Customer Service Associate

5 days ago

Ahmedabad Gujarat, India ARME Consulting Full time

**Role: Customer Service Associate**

**Industry: Hospitality**

**Job type: Work from office**

**Rotational Shift, Rotational week off**

**Qualifications**:

- **Fresher's or experienced** both are eligible
- Any Graduate will work, preferable Bio background
- Good to have experience in a customer service role or related field.
- Good communication skills, both verbal and written.
- Excellent problem-solving and decision-making abilities.

**Rolls and Responsibilities**
- Associate will be responsible for handling incoming and outbound calls from customers/Patients.
- Answer calls professionally to provide information about doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
- Associate must reply to those queries in a set format.
- Responsible to book the doctor appointments on a web portal.
- Handle all the complaints of customers and pacify them.
- Taking follow-ups from management for the complaints and feedback closure.

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Ahmedabad, Gujarat (required)

Work Location: In person

**Speak with the employer**
+91 7004019916

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