Customer Support Associate

4 days ago

Ahmedabad Gujarat, India OMSGuru Solutions Private Limited. Full time

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

**Minimum Experience**: 0-2 Years

**Job Duties**:

- Understand OMSGuru platform and it’s functioning thoroughly
- Help onboard new clients onto our system
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

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