Vacation Rental Reservation Coordinator

5 days ago


Surat, Gujarat, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000
Job Overview

We are seeking a skilled professional to support a leading short-term vacation rental company in a remote position. This role requires exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

Key Responsibilities:
  • Process refund requests and resolve billing discrepancies in line with company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
Required Skills and Qualifications:
  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.


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