Drive Business Growth as a Lead Client Relations Manager

3 days ago

Kollam, Kerala, India beBeeClientRelations Full time ₹ 20,00,000 - ₹ 25,00,000
Lead Client Relations Manager Job Description

This challenging role involves leading client relationships and developing strategies to drive business growth. The ideal candidate will have experience in client servicing and excellent leadership skills.

  • Key Responsibilities:
  • Develop annual operating plans based on client briefs.
  • Lead the client pitching process by generating innovative concepts in collaboration with internal teams.
  • Provide strategic inputs to competitor analysis and identify opportunities for process improvements and new business avenues.
  • Analyze business-as-usual operations to identify opportunities for experimentation and innovation.
  • Create compelling case studies and success stories that highlight the achievements and impact of the branch/cluster's work.
  • Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.
  • Review and vet client briefs to ensure alignment with execution plans and strategies.
  • Maintain strong, trusting relationships with clients to ensure client renewals and upsells.
  • Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
  • Evaluate marketing success through social media reports to identify improvement areas and demonstrate value to stakeholders.
  • Update resource planning quarterly and ensure timely contract renewals to address obstacles proactively.
  • Maintain monthly client P&Ls to ensure billing targets are met.
  • Conduct monthly team meetings, provide feedback, and mentor teams for proactive problem-solving.
  • Structure training programs with the L&D team to improve work quality and specific competencies.
  • Hire capable independent resources to understand, communicate, and execute client briefs accurately.

This is a demanding role that requires exceptional leadership and communication skills.


What We Offer
  • A dynamic work environment that fosters growth and development.
  • Ongoing training and support to enhance your skills and expertise.
  • The opportunity to work with a diverse range of clients and develop strategic relationships.
  • A competitive compensation package that reflects your value to the organization.

About This Role

This position is ideal for experienced professionals looking for a new challenge. If you have a passion for client relations and are seeking a stimulating career opportunity, we encourage you to apply.

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