HR Service Delivery Consultant

2 days ago


Pune, Maharashtra, India ITQube LTD Full time

Job Description:

We are looking for a skilled ServiceNow HRSD Consultant to join our team. As a ServiceNow HRSD Consultant, you will be responsible for designing, implementing, and managing HR service delivery solutions using ServiceNow. You will work closely with internal stakeholders, HR teams, and external partners to understand business needs and provide support during project execution.

Key Responsibilities:

  • Configure and implement ServiceNow HRSD solutions, including Case and Knowledge Management, Employee Service Center, and HR Service Portal.
  • Develop and manage REST API integrations between ServiceNow and external systems, ensuring seamless data flow and security compliance.
  • Leverage ServiceNow scripting (JavaScript, Glide) to automate processes, build business rules, client scripts, script includes, and manage workflows.
  • Configure and manage Advanced Work Assignment (AWA) for task automation and workload distribution.
  • Use Performance Analytics (PI) to provide actionable insights into key HR metrics.
  • Configure Transform Maps to load data through integrations, ensuring smooth data migration and synchronization.
  • Design and manage workflows for HR lifecycle events such as onboarding, transitions, and offboarding, ensuring a seamless employee experience.

Requirements:

  • Strong hands-on ServiceNow experience, with a focus on HRSD for at least 3 years.
  • Proven experience in integrating ServiceNow with third-party systems using REST API.
  • Strong expertise in ServiceNow scripting and automation (JavaScript, Glide).
  • Proficient in advanced ServiceNow functionalities like Advanced Work Assignment (AWA) and Performance Analytics (PI).
  • Experience with Transform Maps to handle data loading and integration.
  • Hands-on experience managing HR lifecycle events (e.g., onboarding, transitions, offboarding) within ServiceNow.
  • ServiceNow HRSD Implementer certification is required.
  • Excellent coordination and communication skills, with the ability to collaborate with internal and external stakeholders.
  • Strong problem-solving and analytical skills.
  • Additional ServiceNow certifications are a plus.

Estimated Salary: $150,000 - $200,000 per year



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