Human Resources Service Delivery Specialist
2 days ago
About This Opportunity:
We are excited to offer a unique opportunity for a skilled ServiceNow HRSD Developer to join our ExuberantHR Consulting team. As a key member of our team, you will be responsible for delivering high-quality HR Service Delivery solutions using the ServiceNow platform.
Key Accountabilities:
- Configure and customize the HRSD module within ServiceNow to meet business requirements.
- Design, configure, and implement HR case management processes to handle HR service requests.
- Develop and enhance the HR Service Portal to provide a user-friendly interface for employees.
- Implement and manage Knowledge Base articles to provide self-service solutions for employees.
- Configure and maintain HR-related service catalog items.
- Create and optimize workflows, automation, and business rules to improve HR service delivery and efficiency.
- Work with HR systems (such as HRIS, payroll, and benefits platforms) to integrate with ServiceNow HRSD for seamless data transfer and enhanced service delivery.
- Maintain detailed documentation of configurations, customizations, workflows, and integrations for HRSD modules.
Requirements:
- Minimum 5 years of experience as a ServiceNow Developer with specific experience in configuring and customizing the HRSD module.
- Proficiency in ServiceNow platform features, including Case Management, Knowledge Management, HR Service Portal, and HR Service Catalog.
- Hands-on experience with HRSD best practices, including HR case management, service catalog design, employee self-service, and knowledge management.
- Experience with ServiceNow's HR Service Portal, HR Case Management, and HR Knowledge Base.
- Familiarity with integrating ServiceNow with external systems using web services (REST/SOAP) and MID Server.
- ServiceNow Certified Application Developer (CAD) is preferred. Any HRSD-related certifications are a plus.
Estimated Salary:$170,000 per year.
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