IT Service Delivery Optimization Specialist
1 week ago
We are seeking a highly skilled IT Service Delivery Optimization Specialist to join our team at Exelon Consulting.
About the RoleThe successful candidate will have a strong background in service delivery, with experience in scheduling, organizing, and facilitating meetings. They will also possess excellent engagement skills, able to interact with stakeholders of varying levels and roles within the organization.
Key Responsibilities- Frequent review and remediation of key data points supporting forecast and reporting processes
- Maximize efficiency by leveraging capacity tooling and automation
- Apply continuous improvement methods and techniques to enhance performance
- Analyze data to build and report on key metrics, identifying areas for improvement
- Develop a deep understanding of how IT technology supports the business
- Hold ITIL accreditation or equivalent, with a related discipline such as Computer Science
- Have at least 2 years' practical experience as a Service Delivery specialist or an equivalent combination of education and work experience
- Possess good interpersonal skills for written, oral, and face-to-face communications
- Demonstrate skills in influencing and negotiation methods and techniques
As a valued member of our team, you can expect a competitive salary range of $80,000 - $110,000 per annum, depending on your level of experience.
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