Senior Business Development Specialist

11 hours ago

Goa, India beBeeCustomerRelationshipManager Full time ₹ 60,00,000 - ₹ 1,20,00,000
Customer Relationship Manager Role Overview">

As a key player in our organization, the Customer Relationship Manager plays a pivotal role in driving growth through tailored customer engagement strategies. Utilizing cutting-edge CRM tools and analytics, this individual will foster lasting relationships with clients and deliver exceptional customer experiences.

Key responsibilities include managing and maintaining the CRM platform for accurate data access, developing segmentation strategies to optimize marketing and sales initiatives, analyzing CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction.

The ideal candidate will possess a bachelor's degree in Marketing, Business Administration, Information Systems, or a related field, along with 2-4 years of proven experience managing CRM systems, demonstrated proficiency in CRM analytics, and excellent understanding of customer segmentation and campaign management strategies.

  • Key Responsibilities:
  • Manage and maintain the CRM platform for accurate data access.
  • Develop segmentation strategies to optimize marketing and sales initiatives.
  • Analyze CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction.
  • Collaborate with teams to identify opportunities and improve workflows.
  • Design and execute automated campaigns within the CRM to enhance customer experience.
  • Prepare regular CRM reports highlighting key metrics and trends.
  • Provide ongoing CRM training and support to internal teams.
  • Identify and troubleshoot CRM issues, coordinating with technical teams for prompt resolution.

We seek an experienced professional who can leverage their skills and expertise to drive business success in this critical role.

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