Customer Support Voice Process Expert

2 weeks ago


Kolkata, West Bengal, India 2coms Full time
Job Opportunity:
Customer Support Voice Process

About the Role:
We are seeking a skilled Customer Support Voice Process Associate to join our team at 2coms in Kolkata. As a key member of our customer engagement team, you will be responsible for attending calls and resolving customer queries over the phone.

Key Responsibilities:
  • Provide exceptional customer service via phone calls.
  • Resolve customer queries and concerns in a professional and timely manner.
  • Work collaboratively with the team to achieve customer satisfaction goals.

Requirements:
  • 1+ year of experience in a Voice Process environment.
  • Excellent communication skills (both spoken and written).
  • Ability to work in a rotational shift environment.

What We Offer:
PF + ESI + incentives for our team members.

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