Customer Support Voice Process Expert
2 weeks ago
Customer Support Voice Process
About the Role:
We are seeking a skilled Customer Support Voice Process Associate to join our team at 2coms in Kolkata. As a key member of our customer engagement team, you will be responsible for attending calls and resolving customer queries over the phone.
Key Responsibilities:
- Provide exceptional customer service via phone calls.
- Resolve customer queries and concerns in a professional and timely manner.
- Work collaboratively with the team to achieve customer satisfaction goals.
Requirements:
- 1+ year of experience in a Voice Process environment.
- Excellent communication skills (both spoken and written).
- Ability to work in a rotational shift environment.
What We Offer:
PF + ESI + incentives for our team members.
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