Customer Support Voice Representative

1 month ago


Kolkata, West Bengal, India 2coms Full time
Job Title: Customer Support Voice Representative

We are seeking a highly skilled and motivated Customer Support Voice Representative to join our team at 2coms in Kolkata. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through voice support.

Job Responsibilities:
  • Handle customer calls and provide solutions to their queries in a professional and courteous manner.
  • Work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed performance metrics and quality standards.
Requirements:
  • Excellent verbal and written communication skills in English.
  • Knowledge of customer service principles and practices.
  • Good technical knowledge and ability to learn new systems and processes quickly.
  • Experience in customer service or a related field.
  • Flexibility to work in rotational shifts, including night shifts.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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