Customer Support Representative

3 weeks ago


Kolkata, West Bengal, India 2coms Full time
Customer Support Representative

At 2coms, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Handle customer calls and respond to inquiries in a timely and professional manner.
  • Work collaboratively with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain a deep understanding of our products and services to effectively address customer questions and concerns.
  • Provide feedback and suggestions for process improvements to enhance customer support and overall business operations.

Requirements

• Any graduate with a proper Provisional mark sheet or Certificate Pass out of (2020 till 2024)
• Willingness to work in Voice process
• Should be fluent in English and Hindi (both Verbal and Written)
• Willingness to work in rotational shift time
• Ready to work from office
• 6 days working 1 day week off (rotational)

What We Offer

• PF, ESI, Medical Claims as per company norms,
• Cab facilities
• Direct Company profile

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