Customer Support Agent

2 weeks ago


Kolkata, West Bengal, India 2coms Full time
Job Title: Customer Support Voice-Freshers/Exp

International Voice Support Representative

Our Client is a renowned top MNC client company that provides technology and business process outsourcing services.

Job Description:

  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Resolve customer complaints and issues in a timely and efficient manner.
  • Sell products and place customer orders in the computer system.
  • Identify and escalate issues to supervisors as needed.
  • Provide product and service information to customers.

Requirements:

  • Undergraduate and graduate degrees are preferred.
  • Good communication and interpersonal skills are essential.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent English language skills, both verbal and written.
  • Knowledge of customer service principles and practices.
  • Good technical knowledge.

Benefits:

  • Opportunity to grow and develop within the organization.
  • Competitive salary and benefits package.
  • Chance to work with a renowned top MNC client company.

Work Location: Kolkata, India

Shift: US Shift (evening & night shift)

Week Off: 2 days rotational week off



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