Customer Support Specialist

4 weeks ago


Kolkata, West Bengal, India Spectris Technologies Private Limited Full time

Job Summary:

Spectris Technologies Private Limited is seeking a highly skilled Customer Support Engineer to provide exceptional service support to XRD XRF Cross Belt Analyzers. The successful candidate will have a proven track record of maintaining high customer satisfaction and customer support revenue growth.

Key Responsibilities:

  • Installation and calibration of CNA/XRF/XRD systems
  • Provide corrective and preventive maintenance as per norms
  • Manage maintenance contracts and achieve revenue targets
  • Sell spares and accessories to achieve revenue targets
  • Maintain high uptime as per commitments to customers in their contracts
  • Ensure collection of account receivables of AMC, spares, and accessories in time
  • Provide highest level of customer satisfaction

Requirements:

  • Two to seven years' experience in high-end sophisticated analytical instrumentation, control instrumentation, or medical electronics field
  • Practical hands-on experience in repair up to component level service
  • Proven track record of maintaining high customer satisfaction and customer support revenue growth
  • Exposure on XRF/XRF/C.N.A may get preference
  • Exposure on XRF/XRD will be an added advantage


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