Customer Service Representative

4 weeks ago


Kolkata, West Bengal, India 2coms Full time

Excellent Opportunity for Undergraduate/Graduate Freshers/Exp in a Renowned Top MNC Client Company @Kolkata

Our client is an Indian multinational company that provides technology and business process outsourcing services.

Job Title: International Voice Support

Work Location: Kolkata

Any Undergraduate/Graduate Fresher can Apply.

Experience in international Voice Process candidates can apply for this Job.

Job Description:

  • Answer incoming calls and respond to customer emails.
  • Manage and resolve customer complaints.
  • Sell products and place customer orders in the computer system.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.

Requirements:

  • Good communication skills.
  • Take calls over the phone, working in different time zones.
  • Take calls from global clients and initiate the right responses, positively and professionally.
  • Flexible to work in shifts.
  • Excellent English - both verbal and written communication skills.
  • Knowledge of customer service principles and practices.
  • Good technical knowledge.

Benefits:

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.



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