Customer Service Representative
4 weeks ago
Excellent Opportunity for Undergraduate/Graduate Freshers/Exp in a Renowned Top MNC Client Company @Kolkata
Our client is an Indian multinational company that provides technology and business process outsourcing services.
Job Title: International Voice Support
Work Location: Kolkata
Any Undergraduate/Graduate Fresher can Apply.
Experience in international Voice Process candidates can apply for this Job.
Job Description:
- Answer incoming calls and respond to customer emails.
- Manage and resolve customer complaints.
- Sell products and place customer orders in the computer system.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
Requirements:
- Good communication skills.
- Take calls over the phone, working in different time zones.
- Take calls from global clients and initiate the right responses, positively and professionally.
- Flexible to work in shifts.
- Excellent English - both verbal and written communication skills.
- Knowledge of customer service principles and practices.
- Good technical knowledge.
Benefits:
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
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