Hotel Front Desk Associate

2 weeks ago


Hyderabad, Telangana, India Gamut HR Solutions Full time
Key Responsibilities:
  • Guest Check-in and Check-out: Welcome and process all guest arrivals and departures, ensuring seamless and efficient service.
  • Reservation Management: Effectively manage online and phone reservations, confirming guest details and preferences.
  • Payment and Credit Card Verification: Inform guests about payment methods, verify credit card details, and secure transactions.
  • Guest Registration and Room Assignment: Collect essential information from guests and assign rooms, ensuring their needs are met.
  • Hotel Information and Services: Provide guests with information about the hotel, available rooms, rates, and amenities.
  • Guest Complaint Resolution: Respond promptly and professionally to guest complaints, resolving issues to their satisfaction.
  • Collaboration with Housekeeping: Liaise with housekeeping staff to ensure rooms are clean, tidy, and ready for guest arrival.
  • VIP Services and Upselling: Confirm group reservations, arrange personalized services for VIP guests, and upsell additional facilities and services when appropriate.

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