Front Desk Team Lead

2 weeks ago


Hyderabad, Telangana, India SilvertonCasino Full time

Job Title: Front Desk Supervisor

At Silverton Casino, we are currently seeking a highly motivated and experienced Front Desk Supervisor to join our team. The ideal candidate will have a minimum of one year previous hotel experience, excellent verbal and written communication skills, as well as basic computer skills.

About the Role:

  1. Experience and a thorough understanding of Front Office operations.
  2. Resolving guest complaints or inquiries, general office duties, and other responsibilities.
  3. First contact for guest concerns, with specific options for service recovery set by each hotel.
  4. A true desire to satisfy the needs of others in a fast-paced environment.
  5. Refined verbal and written communication skills.
  6. Ability to stand for long periods of time.
  7. Training of all new Gallery Hosts.
  8. Conducting huddles to ensure clear communication of the day's events to all Gallery Hosts.
  9. Food and Beverage inventory and ordering.
  10. Overseeing the FIFO process with Food and Beverage.
  11. Conducting property tours for new hires and clients as necessary to assist the Sales department.
  12. Overseeing group reservations to ensure they are pre-assigned and pre-keyed.
  13. Initiating boards for Housekeeping in the morning.
  14. Ability to stand for long periods of time.
  15. Walking through public areas and the kitchen with a follow-up report and checklist to management.
  16. Responsible for overseeing proper meeting room setup and teardown for internal and external clients.
  17. Inventory control of Gallery Host Stand supplies and kitchen supplies.

Requirements:

  1. High School Diploma or GED.
  2. One year hotel experience, preferably at Hyatt Place.
  3. Completion of all First Place Training Modules.
  4. Schedule flexibility - must be able to work any shift.
  5. Outstanding customer service skills.
  6. Ability to work well with other team members.
  7. A desire and ability to grow into a management role is preferred.

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