Front Desk Supervisor

6 days ago


Hyderabad, Telangana, India SilvertonCasino Full time

Job Summary

We are seeking a highly skilled and experienced Front Desk Lead to join our team at Silverton Casino. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing guest registrations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Manage guest registrations, processing payments and maintaining accurate records.
  • Ensure a smooth check-in and check-out process, resolving any issues that may arise.
  • Train and supervise new team members, providing guidance and support to ensure they meet our high standards.
  • Conduct daily huddles to ensure clear communication of the day's events and tasks.
  • Oversee food and beverage inventory, ordering, and preparation.
  • Ensure proper meeting room setup and teardown for internal and external clients.
  • Act as Manager on Duty in the absence of management.
  • Inventory control of front desk supplies and kitchen supplies.

Requirements

  • High School Diploma or equivalent.
  • At least six months of experience as a Gallery Host at Hyatt Place.
  • Completion of all First Place Training Modules.
  • Schedule flexibility, with the ability to work any shift.
  • Outstanding customer service skills.
  • Ability to work well with other team members.
  • Desire and ability to grow into a management role.

Preferred Qualifications

  • Previous experience in a front office or customer service role.
  • Knowledge of hotel operations and procedures.
  • Ability to lift up to 20 pounds and stand for long periods.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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