Highly Analytical Payment Operations Manager
2 weeks ago
Are you a detail-oriented professional with experience in business operations and technical background? We are seeking an experienced Patient Solutions Specialist to join our team at Amazon Payment Services. As a Payments Program Manager, you will be responsible for driving the best payment experience on & off Amazon.
About Us
Amazon Payment Services is a leading Payment service provider in the MEA Region (Middle East and Africa) with Operations spanning across 8 countries and technically integrated with 14 acquirers and 18 issuers, offering online payment services to more than 3000 Merchants.
Key Responsibilities
- Engage with various teams in Amazon to understand customer pain points in Payments and build mechanisms and processes to eliminate these pain points.
- Build robust operational processes and drive continuous improvements through customer anecdotes.
- Manage incidents related to Payments, trouble shoot, engage internal and external teams to mitigate customer impact and fix problems.
Requirements
- A Bachelor's Degree at a well-regarded Institution in an Analytical Field (Economics, Computer Science, Mathematics, Statistics or Finance).
- Ability for data gathering and analyzing skill, clear logic to address root cause and suggest solutions to customer problem.
- Should be process oriented with experience of building Strong/sustainable processes.
- Must derive metrics from data and track these metrics.
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology.
- Experience in MS Access and SQL.
- Excellent written, oral communication and presentation skills and the ability to express thoughts logically.
What We Offer
- An estimated salary of $120,000 - $180,000 per year.
- Opportunity to work with a dynamic team and contribute to the growth of Amazon Payment Services.
- Collaborative and inclusive work environment that values diversity and inclusion.
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