Senior Payment Operations Manager

2 weeks ago


Hyderabad, Telangana, India myGwork Full time
Job Summary

We are seeking a highly skilled Senior Payment Operations Manager to join our team at Amazon. This role will be responsible for leading the development and execution of customer incentivization programs, working closely with internal stakeholders and external partners.

Key Responsibilities
  • Develop and execute program strategies to drive traffic on the website and improve customer experience
  • Work with cross-functional teams to launch new products and features, including preparing requirements and executing launch milestones
  • Manage relationships with external partners, such as banks and schemes, to ensure seamless program operations
  • Track key performance indicators (KPIs) and analyze data to inform business decisions
  • Drive scalability and efficient management of increased program complexity and workload
  • Collaborate with engineering teams to resolve complex customer escalations
Requirements
  • Master's degree in an analytical field, such as economics, computer science, mathematics, statistics, or finance
  • 5+ years of experience in program or project management, with a focus on cross-functional teams and large-scale project plans
  • Excellent written and oral communication skills, with the ability to express thoughts logically and demonstrate active listening skills
  • Deep understanding of e-commerce and payment services, with a passion for problem-solving and relationship management
Preferred Qualifications
  • Experience using SQL or other analytical tools for conducting data analysis
  • Experience with customer segmentation, profiling, and targeting
  • Experience gathering and analyzing large amounts of data to deliver business improvements
What We Offer

As a Senior Payment Operations Manager at Amazon, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. Our inclusive culture empowers employees to take ownership of their work and make meaningful contributions to our business. In addition to a competitive salary and benefits package, we offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.



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