Highly Analytical Payments Operations Lead for Amazon Payment Services
2 days ago
Our company, myGwork, is an inclusive employer and a member of the LGBTQ+ business community. We are seeking a highly analytical payments operations lead to join our team at Amazon Payment Services in the MEA Region.
Job DescriptionThis role requires a strong background in business operations and technical skills to automate data extraction and metrics calculation. The ideal candidate will be passionate about problem-solving, managing relationships, and metric development to enable management to make breakthrough decisions and delight our customers.
The responsibilities of this role include engaging with various teams in Amazon to understand customer pain points in payments and build mechanisms and processes to eliminate these pain points. This includes building robust operational processes, driving continuous improvements through customer anecdotes, managing incidents related to payments, troubleshooting, and engaging internal and external teams to mitigate customer impact and fix problems.
The successful candidate will have a solid background in analytics, with 3-4 years of work experience analyzing data with strong statistical and quantitative modeling. They will also have excellent written, oral communication, and presentation skills, as well as the ability to express thoughts logically and demonstrate active listening skills.
Required Skills and Qualifications- Bachelor's Degree in an Analytical Field (Economics, Computer Science, Mathematics, Statistics, or Finance)
- Ability to gather and analyze data, address root causes, and suggest solutions to customer problems
- Process-oriented with experience in building sustainable processes
- Incident Management Experience
- Excellent written, oral communication, and presentation skills
- Deep understanding of e-commerce desired
$120,000 - $180,000 per year, depending on location and experience
BenefitsmyGwork offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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