Technical Support Expert

5 days ago

Gandhinagar, Gujarat, India beBeedesktop Full time ₹ 10,00,000 - ₹ 25,00,000
Job Title:

Desktop Support Specialist

We are seeking a highly skilled and motivated Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our clients.


Main Responsibilities:

  • Administrating Microsoft Intune for endpoint management, including user provisioning and issue resolution.
  • Managing incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilizing Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handling grant application/drive/folder access requests and ensuring proper permissions are granted according to security policies.
  • Administering user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitating consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Managing access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitoring and responding to phishing email incidents, providing guidance and support to users as needed.
  • Performing remote software installations and configurations to ensure users have access to required applications.
  • Resetting passwords and unlocking user accounts as per established security protocols.
  • Assisting with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
  • Addressing Zscaler/network connectivity issues and providing resolution to ensure uninterrupted access to network resources.
  • Providing support for external file sharing platforms such as ShareFile and Teams channels.
  • Assisting users with unlocking Bitlocker screens and resolving related issues.
  • Configuring and mapping network drives and printers for users as needed.
  • Providing support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.


Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field (preferred).
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.
  • MS-900: Microsoft 365 Fundamentals
  • MS-700: Managing Microsoft Teams
  • AZ-900: Microsoft Azure Fundamentals
  • Nexthink Fundamentals


About Us:

Our company is committed to providing the best possible support to our clients. We are looking for a highly motivated and skilled Desktop Support Engineer to join our team. If you have a passion for technology and a commitment to excellent customer service, we encourage you to apply for this exciting opportunity.

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