Support Solutions Specialist

1 day ago

Gandhinagar, Gujarat, India beBeeExpert Full time ₹ 4,80,000 - ₹ 7,20,000
Technical Support Expert

We are seeking a skilled Technical Support Expert to join our team. The successful candidate will be responsible for providing exceptional support to our global user base, assisting traders in navigating our platform, troubleshooting issues, and understanding key features in real-time.

The ideal candidate will possess strong experience in live chat and email support, with excellent written English and professional communication skills. Prior experience supporting a SaaS product or FinTech platform is highly preferred.

  • Key Responsibilities:
  • Respond to customer queries primarily via live chat and email
  • Guide users through platform features, onboarding, and usage best practices
  • Maintain a knowledge base and ensure help content is up to date
  • Independently troubleshoot product issues using internal tools, help resources, and platform knowledge
  • Track recurring issues and contribute to support process improvements

Requirements:

  • Graduate with 2+ years of experience in live chat and email support roles (must-have)
  • Self-starter who can learn product knowledge and workflows independently (must-have)
  • Proven ability to manage multiple chat threads simultaneously with high accuracy
  • Excellent written English and strong professional communication skills
  • Prior experience supporting a SaaS product or FinTech platform is highly preferred

Benefits:

  • Be the real-time support lead for thousands of global traders
  • Collaborate with a focused, friendly, and fast-moving team
  • Learn the ins and outs of FinTech, trading analytics, and customer ops
  • Competitive pay with performance-based growth opportunities
  • Clear upward mobility into senior support, product, technical or operations roles

What We Offer:

A dynamic work environment where you can grow your career, develop new skills, and make a meaningful impact in the lives of our customers.

  • IT Support Specialist

    4 days ago

    Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

    We are seeking a talented IT Support Specialist to join our global operations team.Key Responsibilities:Provide technical support to internal stakeholders, troubleshooting hardware, operating systems, and peripheralsMonitor support queues to ensure prompt responses and SLA compliance for Level 1 issues, including password resets and user...

  • Team Support Specialist

    2 days ago

    Gandhinagar, Gujarat, India beBeeTeamSupport Full time US$ 20,000 - US$ 30,000

    Our organization seeks a diligent Team Support Specialist to facilitate key human resources functions.Main Responsibilities:Support recruitment and talent acquisition processesEnhance employee engagement through strategic initiativesCollaborate with HR operations teams for seamless payroll managementWe are committed to fostering a collaborative work...

  • Application Support Specialist

    1 day ago

    Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: .Net Application Support ManagerWork Timings : Full Overlap with US East coast ( 8 AM to 4 PM EST) i.e. 5:30 PM to 1:30 AM ISTWe are looking for an experienced .NET support specialist to join our team.The ideal candidate will have a strong background in C#, .NET Core, and SQL DB.Our company requires:A minimum of 15 years of experience in software...

  • Technical Support Specialist

    3 hours ago

    Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 50,00,000

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our technical support department, you will be responsible for providing exceptional support to our global clients via phone.Key Responsibilities:Provide technical assistance and...

  • L2 Support Enineer

    3 weeks ago

    Gandhinagar, Gujarat, India Biz Accounting and Support Pvt Ltd Full time

    Job Title L2 Support Engineer Location Gandhianagar Gujarat Job Type Full-time US Shift About Us Bizaccounting support PVT LTD is a company managing Backoffice operations for a client in USA We pride ourselves on delivering exceptional service and technical excellence to our clients Position Overview We are seeking a skilled L2...

  • Senior Procurement Solutions Specialist

    5 days ago

    Gandhinagar, Gujarat, India beBeeIntegration Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Job Title: TechnoFunctional ConsultantWe are seeking a seasoned TechnoFunctional Specialist with expertise in Ivalua configuration and development. The ideal candidate will possess a deep understanding of system setup, data migration, and integration development across procurement modules.The successful candidate will have:At least 5 years of experience in...

  • Live Chat Support Specialist

    3 days ago

    Gandhinagar, Gujarat, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Live Chat Support SpecialistThis is a challenging opportunity for customer-focused professionals to join our team as a Live Chat Support Specialist. The successful candidate will be responsible for providing timely and effective support to customers via live chat, ensuring that their queries are resolved efficiently.About the Role:Respond to...

  • IT Infrastructure Support Professional

    7 hours ago

    Gandhinagar, Gujarat, India beBeeDesktop Full time ₹ 5,00,000 - ₹ 7,50,000

    Job Title: Desktop Support SpecialistOverview:As a key member of our IT team, we are seeking an experienced and proactive Desktop Support Specialist to join our organization in Bengaluru. The successful candidate will possess a strong foundation in supporting and maintaining IT infrastructure, including Windows and macOS environments.Key...

  • Live Chat Support Specialist

    2 days ago

    Gandhinagar, Gujarat, India beBeeCustomer Full time

    Job Title: Live Chat Support SpecialistThis is a dynamic and engaging role that involves delivering exceptional customer experiences through live chat on our website.Key Responsibilities:Handle multiple live chat conversations simultaneously, responding to customer inquiries in a timely and efficient manner.Provide accurate information about products,...

  • Data Integration Solutions Architect

    24 hours ago

    Gandhinagar, Gujarat, India beBeeDataIntegration Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title:Enterprise Data Integration SpecialistWe are seeking a skilled data integration specialist with hands-on expertise in designing and implementing enterprise-wide data solutions.The ideal candidate will have strong knowledge of data modeling, data quality, real-time integration, and process automation.They will be proficient in working with data...