IT Infrastructure Support Professional

10 hours ago

Gandhinagar, Gujarat, India beBeeDesktop Full time ₹ 5,00,000 - ₹ 7,50,000
Job Title: Desktop Support Specialist

Overview:

As a key member of our IT team, we are seeking an experienced and proactive Desktop Support Specialist to join our organization in Bengaluru. The successful candidate will possess a strong foundation in supporting and maintaining IT infrastructure, including Windows and macOS environments.

Key Responsibilities:

  • Hardware and Software Support: Troubleshoot and resolve hardware issues related to desktops, laptops, printers, and other peripherals.
  • Operating System Management: Install, configure, and maintain Windows and macOS operating systems.
  • Network and Security: Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems. Perform basic configuration and support of network devices such as routers, switches, and firewalls.
  • System Administration: Manage user accounts, groups, and permissions using Active Directory.
  • Help Desk Support: Respond to IT support tickets, ensuring timely and effective resolution.

Requirements:

To be successful in this role, you will need:

  • A minimum of one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments.
  • Strong troubleshooting and problem-solving abilities.
  • Basic understanding of Firewalls and Layer 2 Switches.
  • Familiarity with ITSM tools for ticket management.
  • Ability to work independently and prioritize tasks.

Preferred Skills:

  • Experience with Microsoft Intune and Windows Autopilot.
  • Knowledge of system provisioning and deployment methodologies.
  • Ability to document technical issues, solutions, and IT processes accurately.

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