L2 Support Enineer

3 weeks ago

Gandhinagar, Gujarat, India Biz Accounting and Support Pvt Ltd Full time

Job Title L2 Support Engineer Location Gandhianagar Gujarat Job Type Full-time US Shift About Us Bizaccounting support PVT LTD is a company managing Backoffice operations for a client in USA We pride ourselves on delivering exceptional service and technical excellence to our clients Position Overview We are seeking a skilled L2 Support Engineer to provide advanced technical support and resolve complex issues escalated from the Level 1 support team You will act as the bridge between end-users and higher-level engineering teams ensuring timely resolution clear communication and excellent customer satisfaction Key Responsibilities Handle escalated technical issues from L1 support ensuring prompt diagnosis and resolution Troubleshoot and resolve hardware software and network-related problems Collaborate with product development and infrastructure teams to resolve deep-rooted issues Analyze recurring incidents and recommend long-term solutions or process improvements Document solutions create knowledge base articles and share best practices with the team Monitor systems and perform proactive maintenance to prevent downtime Maintain high customer satisfaction through clear communication and follow-up Requirements 2 years of experience in IT support helpdesk or related technical role Strong troubleshooting skills in Windows Linux environments networking and common enterprise applications Familiarity with ITIL processes Incident Problem and Change Management Experience with remote support tools and ticketing systems e g ServiceNow Jira Zendesk Ability to work under pressure and manage multiple priorities Excellent verbal and written communication skills Preferred Qualifications Certifications such as CompTIA Network Microsoft Certified Azure Administrator or ITIL Foundation Scripting or automation experience e g PowerShell Bash Benefits Competitive salary and performance-based bonuses Health dental and vision insurance Paid time off and flexible working arrangements Career growth opportunities and training programs Job Type Full-time Pay 25 000 00 - 35 000 00 per month Benefits Paid sick time Paid time off Ability to commute relocate Gandhinagar Gujarat Reliably commute or planning to relocate before starting work Preferred Work Location In person Expected Start Date 15 09 2025

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