NOC Engineer

Location: Gandhinagar, Gujarat

Job Summary:

We are seeking experienced and dedicated professionals for the role of Field Operations Coordinator to support enterprise service delivery and operations at the Backoffice in Gandhinagar. The ideal candidates will be responsible for managing trouble tickets, Alarm monitoring , coordinating with field teams for fault resolution, and ensuring seamless communication with the NOC and other stakeholders to maintain service reliability across large-scale last mile networks.

Key Responsibilities:

• Assign and manage trouble tickets to field operations.
• Coordinate with field manpower to ensure prompt fault resolution.
• Alarms monitoring and configuration on different NMS systems
• Co-ordinate with client ,NOC and other project stakeholders for service issue updates and resolution follow-ups.
• Oversee daily operational tasks related to enterprise service delivery along with Database Management
• Ensure all assigned work complies with defined service level agreements (SLAs).

• Provide support in troubleshooting and escalation of network faults

• Enterprise Service Delivery

• IP Network , Transmission Network, Radio Links, ISP Network, Enterprise links like P2P, P2MP,L2 , L3, MPLS etc.
• Preferably should have done CCNA
• Operations and troubleshooting of large-scale last mile ISP networks.
• Coordination with technical and field teams for issue resolution.
• Strong interpersonal , communication and presentation skills.
• Ability to work under pressure and meet strict timelines.