Desktop Support Engineer- Dedicated visit

1 week ago


Gandhinagar, Gujarat, India Preferable - Crafting Careers Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Key Responsibilities:
• Perform break-fix support for desktops, laptops (Windows/macOS), iMacs, and POS devices.


• Diagnose and replace faulty hardware components: HDD, RAM, motherboard, screen, keyboard, fan, power supply, etc.


• Provide support for software installations, OS configuration, and minor troubleshooting.


• Install, configure, and troubleshoot POS terminals, receipt printers, barcode scanners, and card readers.


• Reimage systems using deployment tools or bootable media.


• Log all activities, time, and part usage in the ticketing system.


• Coordinate with L2/L3 teams for escalations or specialized tasks.


• Travel to client sites for onsite support within the assigned region.


• Ensure SLA compliance and customer satisfaction for each ticket.


• Maintain inventory of spare parts and tools.



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