Desktop Support Specialist
4 days ago
We are hiring a Desktop Support Specialist to provide technical assistance and ensure smooth functioning of end-user systems including desktops, laptops, and peripherals.
Key Responsibilities:
- Provide onsite/remote support for desktops, laptops, and printers.
- Install, configure, and troubleshoot operating systems and software.
- Handle user account setups and password resets.
- Support email configuration (Outlook, Office 365).
- Manage antivirus updates and security patches.
- Assist with network connectivity and hardware issues.
- Log, track, and resolve tickets within defined SLAs.
- Coordinate with vendors for hardware replacements or repairs.
Requirements:
- Diploma/Bachelor's in IT or related field.
- 1–3 years of experience in desktop or IT support.
- Strong knowledge of Windows OS, MS Office, and networking basics.
- Good communication and problem-solving skills.
Preferred Skills:
- Familiarity with Active Directory & Office 365.
- IT certifications like CompTIA A+, MCSA, or ITIL preferred.
Job Type: Permanent
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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