Amazon Connect Specialist
1 day ago
Remote
What We Offer:
- Opportunity to work on cutting-edge AWS technologies
- Dynamic, collaborative work environment
- Competitive salary and benefits
- Flexible work arrangements
What you will be doing:
- Amazon Connect Configuration & Support o Design, configure, and maintain Amazon Connect instances, routing profiles, queues, contact flows, and prompts.
- Implement and manage integrations with AWS Lambda, Lex bots, Kinesis, DynamoDB, and S3 for call analytics and automation.
- Set up call recording, transcription, sentiment analysis, and contact trace record (CTR) exports
- IVR and Conversational AI Development
- Build advanced contact flows using Amazon Lex and AWS Lambda to support natural language understanding (NLU).
- Implement menu-based and AI-powered IVRs tailored to business workflows.
- Platform Integrations
- Work closely with CRM, WFM, ticketing platforms (e.g., Salesforce, Zendesk), and analytics tools to ensure seamless data flow and agent desktop experience.
- Enable third-party integrations via REST APIs and event-driven architectures.
- Monitoring, Troubleshooting, and Optimization
- Use CloudWatch, CloudTrail, and Amazon Connect metrics to monitor and troubleshoot performance issues.
- Analyze contact center KPIs (AHT, CSAT, FCR, containment rate) and optimize flows accordingly.
- Security and Compliance o Ensure system security aligns with internal policies and external regulations (e.g., HIPAA, PCI).
- Manage IAM roles, permissions, and encryption policies. Stakeholder Engagement & Documentation
- Collaborate with business analysts, product managers, and CX teams to gather requirements and deliver customer-centric solutions.
- Document architecture, flow diagrams, and change management processes.
What we expect to have:
- 3+ years of experience working with Amazon Connect
- Strong hands-on experience with AWS services: Lambda, Lex, CloudWatch, IAM, S3, DynamoDB
- Experience designing contact flows, IVRs, and self-service solutions
- Proficiency in scripting or Python) for Lambda functions
- Familiarity with contact center operations, KPIs, and metrics
- Excellent problem-solving skills and attention to detail
• - Strong written and verbal communication skills
- AWS Certified Solutions Architect or AWS Certified Developer Experience with Salesforce, Zendesk, or ServiceNow integration
- Familiarity with call recording/transcription services (Amazon Transcribe, Kinesis)
- Experience with Visual IVR, SMS integrations, or conversational AI
Job Title
:
Amazon Connect Specialist
Department
:
Customer Experience
Location
:
Gandhinagar
-
Desktop Support Specialist
2 weeks ago
Gandhinagar, Gujarat, India CARE INFOTECH Full time ₹ 1,92,000 - ₹ 2,40,000 per yearWe are hiring a Desktop Support Specialist to provide technical assistance and ensure smooth functioning of end-user systems including desktops, laptops, and peripherals.Key Responsibilities:Provide onsite/remote support for desktops, laptops, and printers.Install, configure, and troubleshoot operating systems and software.Handle user account setups and...
-
SEO & ASO Specialist
7 days ago
Gandhinagar, Gujarat, India AI CERTs Full time ₹ 36,00,000 - ₹ 72,00,000 per yearJob Title: SEO & ASO SpecialistLocation: Gandhinagar, Gujarat (Onsite)Department: MarketingJob Type: Full-Time, ProfessionalAbout the company -AI CERTs is a global edtech organization focused on role-based AI and blockchain certifications—we build industry-recognized programs rooted in practical application, not just theory. Our mission is to certify and...
-
Team Developer
3 days ago
Gandhinagar, Gujarat, India Bank of America Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Description:About USAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work...
-
Team Leader
7 days ago
Gandhinagar, Gujarat, India Bank of America Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description : Team Leader Location: Gandhinagar, IndiaAdditional Locations: See lessAbout Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every...
-
Team Leader
2 weeks ago
Gandhinagar, Gujarat, India Bank Of America Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTeam Leader - R Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is...
-
Payments & Fraud Specialist
1 week ago
Gandhinagar, India Abacus.AI Full timeWe’re looking for a Payments & Fraud Specialist to manage payment operations and prevent fraud across our Stripe systems.Responsibilities: Monitor payments, disputes, and chargebacks in Stripe Detect and resolve fraudulent transactions Optimize fraud rules and payment success rates Support customers and internal teams with payment issues Track key payment...
-
Paid Ads Specialist
3 weeks ago
Gandhinagar, India Technoville Consultants Full timeCompany Description Technoville Consultants' mission is to transform how businesses thrive by offering a comprehensive suite of services including web design, software development, brand building, digital marketing strategies, as well as financial services like bookkeeping, accounting, tax return outsourcing, and Virtual CFO services. Based in Ahmedabad, our...
-
Data Entry
1 week ago
Gandhinagar, India Tequity Advisors Full timeRole DescriptionWe are seeking a detail-oriented, highly organized, and self-motivated individual to join our team as a full time, work from home, Data Entry & CRM Specialist. In this role, you will work extensively with Salesforce CRM and Microsoft Office tools to manage, organize, and maintain high-quality, accurate data in our database. The position...
-
Social Media Marketing Specialist
4 weeks ago
Gandhinagar, India MaRS BIM Solutions Full timeOverview: MaRS is 20+ year old company having 2,000+ employee with 15+ offices in India having its Headquarter - Ahmedabad & 4 Offices at International location. Location: Ahmedabad Experience - 1 Year MaRS is seeking a dynamic and motivated Marketing Specialist - Social Media to join our team. This role is perfect for someone with a passion for sales, a...
-
International Tax Specialist
1 week ago
Gandhinagar, India LTIMindtree Full timeInternational Tax Specialist Experience:Freshers Job Location : Mumbai (Hybrid)About Company LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to...
-
▷ [Apply Now] Social Media Marketing Specialist
4 weeks ago
Gandhinagar, India MaRS BIM Solutions Full timeOverview: MaRS is 20+ year old company having 2,000+ employee with 15+ offices in India having its Headquarter - Ahmedabad & 4 Offices at International location. Location: Ahmedabad Experience - 1 Year MaRS is seeking a dynamic and motivated Marketing Specialist - Social Media to join our team. This role is perfect for someone with a passion for sales, a...
-
Digital Marketing Intern
7 days ago
Gandhinagar, India Upright International LLP Full timeJob Description: Digital Marketing Intern Company: Upright International LLP Location: Ahmedabad or Gandhinagar, Gujarat (Remote) **Salary**: INR 6,000 - 8,000 per month Experience: 0-1 years Education: Graduate (any field) Timings: 9 AM to 6 PM (Monday to Friday), 9 AM to 1 PM (Saturday) Job Summary: We are seeking a talented and motivated Digital...
-
Motion Graphic Designer
1 week ago
Gandhinagar, India Nexus Corporate Solution Pvt. ltd. Full timeHello Connections **Greetings from Nexus...!!!** We are urgently looking for **Motion Graphic Designer** for one of the **FMCG** Industry at **Rakanpur, Gandhinagar **location. - **Education**: - Bachelor/Diploma in Animation - **Experience**: - 2-5 years **Job description: - ** - Creating and delivering motion graphics for various media - **Working...
-
Cloud Engineer
1 week ago
Gandhinagar, India Fintech Global Center Full timeJob Title: AWS Cloud Engineer Location: GIFT City, Gandhinagar, Gujarat Company: Fintech Global Private Pvt Ltd Job Type: Full-time Job Description: We are seeking an experienced and motivated AWS Cloud Engineer to design, build, manage, and optimize our AWS cloud infrastructure. In this role, you will work closely with development and business teams to...
-
Cloud Engineer
1 week ago
Gandhinagar, India Fintech Global Center Full timeJob Title: AWS Cloud Engineer Location: GIFT City, Gandhinagar, Gujarat Company: Fintech Global Private Pvt Ltd Job Type: Full-time Job Description: We are seeking an experienced and motivated AWS Cloud Engineer to design, build, manage, and optimize our AWS cloud infrastructure. In this role, you will work closely with development and business teams to...