Technical Support Specialist

2 days ago

Gandhinagar, Gujarat, India beBeeAccessibility Full time ₹ 23,65,284 - ₹ 35,06,852

Job Title: Technical Access Assistant

 

Bradford Jacobs supports a forward-thinking non-profit organization dedicated to closing the employment gap for individuals with disabilities.

As a social enterprise, they merge human services with business acumen—proving the competitive advantage of inclusive employment.

Their Accessibility Partner Program empowers blind and low-vision professionals by pairing them with trained visual interpreters who enable seamless, real-time support in technical work environments.

 

Role Overview:

A proactive, detail-oriented, and technically skilled Access Partner is needed to support a blind Data & Appliance Analyst working within a global Cloud + AI organization.

This role bridges accessibility gaps in fast-paced, highly technical environments by providing visual interpretation, data summarization, and navigation assistance within platforms like Azure Portals, Excel, and Visual Studio.

 

Key Responsibilities:

  • Review, interpret, and make basic code changes.
  • Create and manage spreadsheets for data tracking and analysis using Microsoft Excel.
  • Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assist in converting and formatting documents to meet accessibility standards.
  • Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.

 

Required Skills and Qualifications:

  • Basic coding knowledge.
  • Understanding of code structure and ability to identify components like classes and functions.
  • Proficiency in Microsoft Excel.
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills.
  • Ability to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn.
  • Openness to training in accessibility standards and related tools.
  • Familiarity with accessibility standards (e.g., WCAG).
  • Comfortable working in a high-speed technical environment with urgency and frequent task-switching.
  • Detail-orientated with strong multitasking and follow-up skills.

 

What's in it for you?

  • Work with a global client on meaningful projects.
  • Opportunity to learn new skills, including accessibility compliance.
  • Supportive team environment with training provided.
  • Remote working.
  • 10am – 7pm IST – with some late evenings due to calls with USA.
  • Salary range ₹2,365,284.88 - ₹3,506,852 ($26,000 - $40,000) Performance review conducted every year.
  • Laptop provided and one-time office equipment reimbursement.
  • Partial phone bill reimbursed.
  • Dedication Professional Development Fund.

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