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Global Technical Support Expert
2 weeks ago
We are seeking a Customer Support Specialist to excel in handling international customer inquiries. The ideal candidate will possess exceptional English communication skills, a professional demeanor, and the ability to troubleshoot complex issues efficiently.
- Key Responsibilities:
- Contact Centre Operations
- Handle international customer calls promptly and professionally, addressing their queries and concerns with courtesy and respect.
- Understand customer needs and provide tailored solutions that meet their expectations.
- Troubleshoot technical issues and escalate complex problems when necessary, ensuring seamless resolution and minimizing downtime.
- Maintain accurate records of interactions, adhering to quality standards and service level agreements.