Senior Technical Support Expert

3 days ago

Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 6,00,000 - ₹ 10,00,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our technical support team. The ideal candidate will have a strong technical background, excellent troubleshooting skills, and a customer-focused approach.

Job Summary:

  • Provide second and third-level technical support to customers, resolving complex issues and ensuring customer satisfaction.
  • Collaborate with other teams, including L1 support, engineering, and product teams, to identify and resolve technical issues.
  • Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
  • Document and communicate technical solutions and best practices to customers and internal teams.
  • Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.
  • Be willing to work on the technical side of the project and support customers with their technical queries.
  • Participate in on-call rotations and provide after-hours support as needed.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • 1-2 years of experience in technical support, with a focus on providing L2/L3 support.
  • Strong technical background, with expertise in one or more of the following areas: ETLs, databases, AWS cloud technologies such as CloudWatch, S3.
  • Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
  • Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams.
  • Experience with support ticket management tools and processes such as JIRA or Azure DevOps (ADO).
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Willingness to work on-call and provide after-hours support as needed.

Benefits:

The successful candidate will be part of a dynamic team that values teamwork, continuous learning, and innovation. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

About Us:

Our company is committed to creating a work environment where all individuals are treated with respect and dignity. We strive to promote diversity, equity, and inclusion in all aspects of our business.

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