Technical Support Specialist

2 weeks ago

Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000

We are seeking a skilled Technical Support Specialist to join our team. This individual will be responsible for providing expert technical support and troubleshooting services to our clients.

Responsibilities:
  • Provide Tier 1 and Tier 2 technical support for banking and fintech applications.
  • Act as the primary point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Analyze incidents, identify root causes, and track resolutions.
  • Collaborate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in our knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
  • Communicate effectively with business users, technical teams, and stakeholders.
Requirements:
  • 1–3 years of experience in technical support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Excellent analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Familiarity with incident and ticketing tools (e.g., Jira, ServiceNow).
  • Understanding of SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.
Benefits:
  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop and grow your skills and expertise.
  • Collaborative and supportive team culture.

  • Technical Support Specialist

    2 weeks ago

    Gandhinagar, Gujarat, India beBeeApplicationSupport Full time US$ 1,00,000 - US$ 1,50,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Digital Support DevOps team. This role involves providing support for Nouryon's web-based enterprise applications on Microsoft technologies.The successful candidate will be responsible for ensuring alignment with business needs, compliance with industry best...

  • Technical Support Specialist

    1 week ago

    Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,20,000

    **Help Desk Support Specialist Job Summary:**We are seeking a highly skilled and organized Help Desk Support Specialist to handle customer support activities, including receiving incoming calls, chats, emails & tickets to provide end-to-end technical and general support resolution.This role requires a strong understanding of technology, software, and...

  • Technical Support Specialist

    1 week ago

    Gandhinagar, Gujarat, India beBeeCareer Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Title: Technical Support SpecialistLocation: RemoteShift 1: Afternoon to Overnight ISTShift 2: Late Evening to Early Morning ISTWe empower businesses to achieve operational excellence by fostering a collaborative and dynamic work environment where technology and creative problem-solving converge.This is a technical role that involves providing remote...

  • OpenEdge Technical Support Specialist

    2 weeks ago

    Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 15,00,000

    We are currently seeking a skilled Technical Support Specialist to ensure the stability and performance of our business-critical applications built on Progress OpenEdge (ABL/4GL).Key ResponsibilitiesProvide advanced technical support for applications developed using Progress OpenEdge.Monitor application performance and maintain system availability.Analyze...

  • Technical Support Specialist

    2 weeks ago

    Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistThe primary function of this role is to provide exceptional customer support through various communication channels.To excel in this position, candidates should possess strong problem-solving skills, a high level of professionalism, and proficiency in English language, both verbal and written. They should also...

  • Technical Support Expert

    1 week ago

    Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 15,00,000

    Job Title: Technical Support SpecialistThe primary role of this position is to provide top-notch technical support and troubleshooting assistance to clients, ensuring they receive exceptional customer service.Key Responsibilities:Respond promptly to support requests and accurately diagnose issues.Offer timely and effective solutions to complex technical...

  • Senior Technical Support Expert

    1 week ago

    Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 6,00,000 - ₹ 10,00,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our technical support team. The ideal candidate will have a strong technical background, excellent troubleshooting skills, and a customer-focused approach.Job Summary:Provide second and third-level technical support to customers, resolving complex issues and...

  • IT Support Specialist

    2 weeks ago

    Gandhinagar, Gujarat, India Tanish Info Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionTanish Info Services, equipped with vast experience in Business Process Automation, offers industry-standard development tools, IT-enabled services, and customized software solutions. Our services cater mainly to organizations requiring extensive communication between themselves and their customers, with an emphasis on network security,...

  • IT Technical Support Expert

    2 weeks ago

    Gandhinagar, Gujarat, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 12,00,000

    Job TitleWe are seeking a highly motivated Technical Support Specialist to join our IT support team. This role will involve providing first-line technical support to our users, troubleshooting IT issues, and ensuring timely resolution of service requests.The ideal candidate will have excellent technical skills, a customer-focused attitude, and the ability to...

  • Cybersecurity Technical Support Professional

    1 week ago

    Gandhinagar, Gujarat, India beBeeFirewall Full time ₹ 20,00,000 - ₹ 30,00,000

    Technical Support Specialist Job DescriptionYou will work closely with valued customers to address their complex post-sales concerns and provide exceptional support experiences.Provide technical assistance and troubleshooting for clients through various communication channels.Collaborate with cross-functional teams to foster an environment of transparency,...